Workforce Management
Data-driven solutions that deliver patient-focused staffing, capture efficiencies, and enable you to better source, engage, retain and manage teams
“I’m so impressed by the results we have seen from Impact Advisors. Spectacular! And I love the approach they use. They strengthen the culture by coaching leaders to produce outstanding results.”
Paul Hiltz, President & CEO, NCH Healthcare System
Challenges
Impact Advisors can help identify and implement ways to manage labor costs through patient-focused staffing while maintaining or improving quality, safety, burnout, and patient/provider experience across your organization.
- Reducing high premium pay (overtime and agency)
- Aligning workforce supply with demand and staff appropriately for services
- Recruiting, retaining, and managing talent
- Reducing labor expenses
- Managing increased demand on staff
Value Delivered
5-10% labor expense reduction
targeting traditional labor factors (skill mix, wages, hours, and scheduling) as well as workload (volume fluidity, variation in patient type, workflow efficiency)
Improved employee engagement and morale
due to a more predictable and efficient staffing process and better use of skills
Enhanced patient experience and service quality
based on best practice process, more engaged staff, closer alignment of staff to demand, and a strong governance model
How We Deliver Value
Our experts leverage their full complement of clinical, operations, analytics and IT experience to understand your unique circumstance, then deliver technology-enabled solutions that make workforce management and optimizations easier to implement and sustain. Key to our approach is working with our clients to create a culture of continuous labor improvement. We empower front-line managers to run their departments with the accountability of a small business, arming them with available data and an understanding of how their team’s performance and profitability impacts the larger organization.
Workforce Management
Creating a culture committed to continuous labor improvement is a key element of our approach. We empower frontline managers to run their departments like a small business, arming them with available data and an understanding of how their team’s performance and profitability impacts the larger organization.
Our solutions focus on:
Teaching staff to make informed, proactive decisions using real-time data
Aligning staffing with patient demand – “patient-focused staffing”
Creating more flexibility in workforce through appropriate use of resource mix and smart labor pools
Coaching management on fiscal accountability
Optimizing staffing support and management structures
Automate low-value tasks to allow clinicians to operate at the top of license
Defining what positions to hire and when through a data-driven approach
Controlling and improving provider engagement and burnout
Improving operating margin by leveraging advanced analytics and AI for labor expense management
OPTIX Business Intelligence
We combine proven coaching models with the business intelligence of our OPTIX reporting system, empowering your staff to make more informed decisions in their daily work, leading to better efficiency and effectiveness.
Strong Stories.
Detailed Experiences.
Case Studies.
Large Health System
We implemented the OPTIX Reporting System and daily tools to help front-line leaders better manage on a daily basis. We became the resource for all labor management, management development, and budgeting. The client achieved a $160M cumulative improvement to the bottom line over a 3-year period.
$160M
bottom line improvement
Three Hospital System
The system was lacking performance measures and a standardized method to labor management. Management coaching and development were rolled out with the Optix Reporting System. We implemented a performance improvement and labor efficiency process resulting in a $40M turnaround and over $150M in cumulative savings.
$150M
Realized Savings
Independent Hospital & Physician Practice
The hospital was struggling to implement a clear methodology for labor management while also tackling a serious bottom-line problem. Systems, targets, and coaching were implemented. The hospital has achieved over a $30M turnaround with labor, supplies, and volume accumulation. “Left without being seen” and boarding rates in the ER have plummeted while quality and employee engagement scores have skyrocketed. A merit increase was given after a 3-year drought.
$30M
Turnaround
Our Leaders
Dave LeClercq – Workforce Management Expert
Dave brings more than 30 years of healthcare consulting and operations experience. As the founder of C2HEALTHCARE and the creator of the OPTIX Reporting System, he stresses the importance of using a combination of coaching and business analytics to guide leaders to optimum performance and lasting improvement. His expertise is focused on leading large-scale operation improvements and financial turnarounds for health systems, academic medical centers, and community hospitals.
Clinical Optimization, Workforce
Clinical Optimization, Performance Improvement, Physician Enterprise, Revenue Cycle, Supply Chain, Workforce
Performance Improvement, Revenue Cycle, Workforce
Ready to join the team?
Start making
your impact today!
If you are passionate about improving healthcare, we’d like to know you. Check out our current list of openings or talk to one of our recruiters.