Telehealth & Virtual Care
Virtual care needs are complex and require a multi-faceted strategy that encompasses the needs of operations, clinical, technology, legal, compliance, vendors, payers and government stakeholders to succeed.
Challenges
Many healthcare organizations have scrambled to pull together telehealth or other virtual care solutions. Now there is an opportunity to improve upon what was developed with additional insight. However, the ever-changing landscape of telehealth services makes it difficult to identify clear goals with a comprehensive strategy and roadmap. Our experienced virtual care team can guide you from strategic planning through execution to grow your capabilities, stay competitive, and expand patient access.
- Understanding how virtual care offerings compare to others in the market
- Determining an appropriate budget and leadership needs
- Getting accurate data and reports to measure value
- Establishing appropriate ROI and business models
- Interpreting the complexities of compliance, fraud, malpractice, legal, regulatory, and reimbursement
- Evaluating accessibility and usability for different patient populations
Value Delivered
How We Deliver Value
Impact Advisors’ team of experts has served in telehealth executive roles within integrated health systems and are recognized thought leaders in the industry. You can be confident our combined clinical, technical, operational, and financial expertise will help ensure your virtual care success, from visioning to strategy to execution.
Advisory
We develop strategies, design roadmaps, and assess how virtual care can be used to improve patient access, health, and business outcomes. Our expertise in business planning, leadership and governance, benefits realization, billing and reimbursement optimization, and regulatory compliance enable you to make the best decisions in your ongoing journey. We also help with internal communications, education, and training to deliver optimal success during implementation. Additionally, we can develop remote patient monitoring (RPM) program design and operations.
Technical Management
We can design and optimize your existing platforms and tools to support your patient access needs. Leveraging our deep technical expertise, we can revamp workflows within your EHR. We can also assist with vendor selection, management, negotiation, and optimization in addition to reviewing strategic partnerships and collaborations. Other solutions include helping with call center efficiency and automation and designing remote and onsite provider workstations, hybrid outpatient spaces, remote patient monitoring (RPM), and centralized access centers to improve your telehealth and virtual care services.
Managed Services
We can support virtual care as a service within your organization, ranging from interim leadership and implementation to management of your analytics data dashboard. Our team has walked in your shoes, serving in full-time and interim telehealth executive roles.
Operations Improvement
We develop governance and management strategies to improve upon and reach your telehealth business goals. Many healthcare providers are now looking to optimize their existing virtual care offerings but need help to better leverage their data for optimal decision-making. Our team can design and implement your enterprise telehealth/virtual care governance operating model. We can also assess the performance of your current vendor(s) and determine whether vendor consolidation makes sense.
Our Leaders
Bryan Arkwright – Telehealth & Virtual Care Expert
Bryan has a proven track record as a results-oriented healthcare professional with over 15 years of progressive leadership experience across complex health systems, consulting firms, digital health startup companies, and academic medical centers. He is recognized for his scalable and innovative telehealth and contact center solutions, superior problem-solving/advising, HIT project management, telehealth operations, strategic planning, business development, and telehealth / digital health research / education. Bryan is a thought leader in the telehealth/virtual care space, publishing in over 30 books, peer-reviewed journals, and industry articles. He is a frequent speaker at regional, national, and international conferences and has served as an adjunct professor at Wake Forest University and Ohio University.
Ready to join the team?
Start making
your impact today!
If you are passionate about improving healthcare, we’d like to know you. Check out our current list of openings or talk to one of our recruiters.
