Plan, Implement & Support Technology

Maximize the value and performance of your investments in technology.

Impact Advisors is a recognized leader in healthcare information technology, specializing in the planning, implementation and optimization of Electronic Health Record (EHR), Enterprise Resource Planning (ERP), and other enterprise systems. Leveraging deep clinical and operational workflow expertise, we provide end-to-end support for your enabling technologies.

Experience Counts

Impact Advisors has been helping clients get their technology right for nearly 20 years. We offer a comprehensive portfolio of services designed to help you select, plan, implement, optimize, and scale technology. Combining industry-leading skills and experience with vendor-complementary tools and methodologies honed across organizations of every shape and size, we help you look holistically at where you are now and what you need to achieve based on organization-level strategic goals. Then, we push you think to beyond surviving the challenges of today, to a position of strength and unparalleled performance.

How We Deliver Value

Impact Advisors has a strong track record of helping customers achieve their goals through careful planning, deep subject matter expertise, and a focus on client-specific needs. Our associates have a shared dedication to our core values and commitment to improving the business of healthcare. They embed themselves in ways that are not disruptive but supportive of an organization’s established culture and values. This allows us to build longstanding, trusted partnerships that allow us to achieve big things.

Solution Evaluation & ROI Modeling

Choosing the right solution can be challenging. Now add the timeline pressure of a looming board decision. Impact Advisors has led more solution evaluation and selection projects over the last few years than any other firm in the industry. From an options analysis to a comprehensive selection process, we are objective and thorough, leveraging our deep knowledge of all the major vendors and their capabilities and accelerating your ability to make an informed choice.

A new enterprise health record, imaging, or resource planning system is one of the biggest investment decisions a healthcare organization will ever make. We can help you build a solid business case and define an accurate budget by determining the total cost of ownership and expected return of your major IT investments.

Implementation Planning & Readiness

We deliver a comprehensive, pre-project organizational planning and readiness program that includes:

Project Governance
Resource Planning, Project Team Formation, and Backfill Strategies
Roles + Responsibilities
Scope + Timeline Confirmation
Data Migration Strategy
Change Management and Training Plan
Operational Transformation – Clinical, HR, Finance, Supply Chain

Implementation Program & Project Management

Impact Advisors’ associates have an extensive history of large-scale implementation project management. They have held key leadership roles on some of the most successful implementation projects in the industry. Our hands-on implementation experience includes planning, system design, system build, workflow design, change management, test script development, execution and follow through on issues, go-live planning and support, and overall project management.

Strong program and project management skills and a deep knowledge of technology vendors, platforms, applications (including third-party) are the foundation of our success.

Change Management

Our Change Management approach is focused not only on technology and processes but also on developing new ways of working and cultivating the behavioral shifts needed to transform the organization.

Count on our Change Management experts to:

Partner with you to prepare the organization for the transformation to new possibilities within the system implementation by supporting organizational readiness, communication, and training.
Strategize and co-create all necessary activities, empower employees to be involved, ensure we understand capacity, and set appropriate accountability through collaboration.
Provide tools and techniques to be leveraged past go-live and enable the organization to grow and iterate as their change transformation evolves.

Application Managed Services & ITSM

The volume and complexity of applications continues to rise, and competing priorities continue to stack. Impact Advisors services range from clinician / physician support desk coverage to system optimization.

We bring proven leadership, methodologies, and a team of experts with targeted skills to meet your specific needs—freeing your IT resources to focus on strategic initiatives. Our long history of successfully planning, implementing, and optimizing healthcare IT systems uniquely positions us to assume the risks and challenges of your application support and maintenance.

M&A and Technical Integration

Bringing technologies together can produce significant cost savings and enable synergies, but its enormously complicated. It requires mastery of clinical and operational workflows and the technologies that support them.

Impact Advisors brings both and a broad set of skills and methods to ensure your technology integration produces the value expected and is sustainable over time.

Digital Health & Call Center

Impact Advisors offers a proven model for assessing and building upon your organization’s current digital health and call center automation competencies. Our streamlined, leading-practices approach highlights your relative strengths and gaps that should be addressed for long-term success.

Whether you are just getting started on your journey or already have the digital tools and infrastructure poised for scaling and driving adoption, Impact Advisors will help your organization identify and refine the strategic and tactical roadmaps necessary to deliver a high quality, differentiated experience for your patients, consumers, and providers.