Physician Enterprise
Hospital systems are feeling the financial burden and operating loss impact on their medical groups. Misalignment between physician groups and organizational strategies and goals can hurt overall financial viability.
Challenges
Impact Advisors can transform your medical group into a high-performing, value-generating provider enterprise. Our experience, coupled with a data-driven approach, enables us to develop proven strategies to improve your operational and financial performance. Typical challenges include:
- Aligning patient demand to capacity
- Achieving greater patient access
- Optimizing central scheduling centers
- Improving fragmented technology inhibiting flow of information
- Reducing operational costs given significant provider investment
- Recruiting and retaining high-quality providers
- Minimizing staff and provider burnout
Value Delivered
How We Deliver Value
Our team brings a robust combination of clinical, operations, analytics and IT expertise to the table. This background and knowledge allow us to analyze and determine the right structure, processes, and tools to put in place within your physician practice. Making it easier for your staff to improve patient access and scheduling, which drives increased revenue and provider satisfaction.
Patient Service Center Optimization
High-performing patient service centers are a top driver of financial improvement and provider satisfaction. Our experts can help develop and design optimal inbound telephone and online support for patients, clinicians, and staff. Additionally, concierge services can add personal attention, detail, and convenience to patient scheduling. We have extensive experience in standardizing appointment confirmations patient recall processes, as well as optimizing patient online scheduling tools.
Schedule Management
There is often a mismatch between patient demand and provider capacity, often due to complex and restrictive templates. Using our proprietary tools and innovative methodologies, our team can develop clearly defined patient appointment slots that optimize your individual providers’ time and considers the natural variances between specialties. This means patients can receive the right care when they need it.
Support Staffing
Through the review of staffing models, associated roles and responsibilities, site visits, and observations, we can assess how well your office is staffed relative to patient demand. Our team can identify whether adding new roles or flexing the number of team members can better serve patients and ensure clinicians are practicing at top of license.
Provider Compensation and Engagement
Taking care of the providers who take care of your patients in today’s high-stress environment is critical. Involving your providers in improvement initiatives and key decisions helps with engagement and alignment. Additionally, their compensation and incentives need to be tied to your overall organizational goals and strategies. Our team can help assess and recommend incentive structures that align payment and performance.
Coding and Documentation
Correct coding and documentation can maximize your reimbursement. We can address common provider challenges in coding and documentation processes and workflows to improve your revenue and provider satisfaction. Giving your providers more time to focus on patient care.
Management and Governance
Ineffective management and governance structures can drag down performance. This is often found when an organization has experienced significant growth. Our team can help develop models and frameworks to ensure your medical offices continue to run smoothly after our engagement ends.
Our Leaders
Paige Ratliff – Physician Enterprise Expert
Paige is a seasoned professional focused on provider compensation and physician alignment with a broad range of experiences with academic medical centers, physician groups, large hospitals, and health systems. She has expertise in assessing medical group financial and operational performance, designing provider compensation plans to align with organizational goals, and improving provider productivity and patient access.
John Klare – Managing Partner
John is a highly accomplished, results-oriented, senior executive and consultant with experience in healthcare provider business transformation, operations improvement, revenue cycle, and new service line development. He is a proven leader with experience in multiple start-ups/private equity/IPOs. John has an outstanding track record of new business development for complex consulting and large business process outsourcing (BPO) contracts.
Clinical Optimization, Performance Improvement, Physician Enterprise, Revenue Cycle, Supply Chain, Workforce
Clinical Optimization, Physician Enterprise
Performance Improvement, Physician Enterprise, Revenue Cycle, Supply Chain
Ready to join the team?
Start making
your impact today!
If you are passionate about improving healthcare, we’d like to know you. Check out our current list of openings or talk to one of our recruiters.
