Patient Access
& Experience

Create a healthcare environment where every patient feels valued, informed, and cared for at every touchpoint of their journey.

Patient-Centered Care from the First Interaction

An ideal patient experience involves feeling respected, informed, and comfortable throughout the healthcare process. This includes timely appointments, clear communication from providers, attentive staff, a welcoming environment, personalized care, and easy access to information, while addressing individual needs and concerns with empathy and understanding.

How We Deliver Value

Our consulting services are aimed at bridging the gap between healthcare providers and patients, ensuring a seamless, efficient, and patient-centered experience. With a deep understanding of industry best practices and innovative strategies, we empower healthcare organizations to enhance accessibility, streamline processes, and deliver exceptional care. Our goal is to create a healthcare environment where every patient feels valued, informed, and cared for at every touchpoint of their journey.

Digital Health & Call Center

“Digital Health” means different things to different people. It represents the intersection of healthcare and technology. It encompasses how care providers connect, communicate, and manage relationships with patients, families, and communities. Additionally, it includes all the ways technology and the data it contains are utilized to deliver safe, quality care efficiently to larger populations with improved outcomes. Regardless of how you define it, having a clear strategy and tactical plan is essential for achieving and evolving in this area.

Call center automation is a component of digital health and is on the front lines of enhancing patient access and satisfaction. Strategically implementing new capabilities made possible by recent advancements in AI can boost performance across various patient-centric metrics.

Impact Advisors can help leverage digital technologies and data to provide a differentiated, consistent, and exceptional experience for your patients and consumers.

Telehealth & Virtual Care

Many healthcare organizations have hastily implemented telehealth and virtual care solutions. Now, there’s a chance to enhance these systems with new insights. However, the constantly evolving telehealth landscape makes it challenging to set clear goals and develop a comprehensive strategy and roadmap. Our experienced virtual care team can guide you from strategic planning to execution, helping you grow your capabilities, stay competitive, and expand patient access and reach.

Revenue Cycle Management

Improving the revenue cycle in healthcare can significantly enhance patient experience and access to care. Impact Advisors’ experts can help with several key strategies:

Streamlining Administrative Processes: Efficient patient registration and insurance verification reduce wait times and administrative errors, allowing patients to receive care more quickly.
Enhancing Financial Transparency: Clear communication about billing and costs helps patients understand their financial responsibilities, reducing confusion and disputes.
Leveraging Predictive Analytics: Using data to predict patient behavior and payment patterns can help prevent claim denials and reduce billing errors, leading to a smoother patient experience.
Offering Flexible Payment Options: Providing various payment plans and online portals gives patients more control over their medical expenses, making it easier for them to manage their healthcare costs.
Investing in Technology: Implementing new (or optimizing existing) RCM systems can automate many administrative tasks, freeing up staff to focus more on patient care and less on paperwork.
Improving Resource Allocation: Optimized RCM processes allow healthcare providers to allocate resources more effectively, ensuring that staff and equipment are available where they are needed most.

Clinical Optimization & Care Transformation

Leveraging the full depth and breadth of our clinical (Nursing, ED, Lab, Peri-Op, and Imaging), operations, analytics, and IT expertise, we partner with your teams to develop and implement clinically optimized, evidence-based, tech-enabled solutions that drive better outcomes and patient satisfaction scores up.

Physician Enterprise Services

Transform medical groups into high-performing, value-generating provider enterprises through improved patient access and scheduling, optimized coding and documentation, and aligned incentives.

Workforce Management

Ensuring the right number of skilled staff at the right times reduces wait times and improves patient outcomes. Building strong workforce pipelines through educational partnerships and competitive benefits attracts and retains skilled professionals. Utilizing technology for scheduling, monitoring, and administrative tasks frees up healthcare professionals to focus on direct patient care. Impact Advisors can help with all of these strategies to improve the patient experience and their access to good care.

Data & AI

By embedding artificial intelligence into healthcare workflows, clinicians can delegate tasks like anomaly detection, care plan generation, and post-discharge follow-ups. AI has the ability to optimize patient interactions but also extend the clinician’s impact far beyond the hospital walls, ultimately creating a continuous feedback loop that improves outcomes and reduces inefficiencies.

Impact Advisors helps organizations define clear, domain-driven data and AI strategies aligned with business objectives. We provide guidance on how and where to invest in custom AI and analytics solutions vs. waiting for tools embedded within core EHR and ERP platforms. And we supplement your teams with skilled resources to fill hard-to-hire roles.