Challenges
Healthcare organizations that invested heavily in electronic medical record (EMR) systems are now realizing technology alone may not meaningfully improve their ability to care for or manage patients and, conversely, can contribute significantly to provider dissatisfaction. Recent staffing and supply shortages, among other familiar challenges, only compound the issue.
- Poor patient satisfaction HCAHPS
- Low CMS Quality Star Ratings
- Shrinking margins
- High Length of Stay
- High Cost per Case and Medicare spend per beneficiary
- Poor financial performance with ACOs, Risk, or CINs
- High medical necessity denials, high observation discharges, low case mix index
- Labor management – shortages, retention, turnover, competitive pay landscape, remote workforce, physician partnership, alignment