Care Quality

Increase capacity, optimize throughput, and improve quality scores while getting credit for the quality of care being delivered

Quality Improvement: Receiving Credit for Quality of Care Delivered

Managing the complexities of quality ratings can be challenging, and quality ratings are not always reflective of the true level of care being delivered. Impact Advisors works with hospitals to solve these problems, so they can focus on delivering high-quality care to their patients. Watch this short video to learn how.

Challenges

In the world of healthcare, quality counts. Hospitals are ranked against each other to help patients make informed decisions about their care journey. But behind the quality ratings is a complex scoring system, complicated algorithms, and ever-changing regulatory rules. Impact Advisors works with hospitals to solve these problems, so they can focus on delivering high-quality care to their patients.

Value Delivered

Eliminate CMS Hospital Quality Program Penalties

and earn bonus payments

Improve Inpatient Reimbursement

through accurate documentation of complex conditions

Increase CMS Star Quality Scores

by 2 stars in 12 months

Increase Leapfrog Quality Measures

in 10 months

How We Deliver Value

Impact Advisors provides education and training and integrates quality-focused workflows into existing technology platforms. And we provide actionable data insights that make the right thing the easy thing to do.

Rapid Quality Score Improvement Assessment

Identify top quality domain measures and risk adjustment documentation improvement areas
Review use/adoption of Epic and third-party technologies
Review structure, staffing, and workflow
Baseline performance, determine financial opportunity, and value levers

Claims-based Quality Documentation Redesign

Establish Quality Improvement Committee Governance
Conduct a quality score benchmarking deep-dive analysis
Implement claim-based documentation taskforce
Empower teams with risk adjustment documentation toolkit

Long-term Improvement & Sustainability

Impact Advisors’ Care Quality experts work with your team to:

Transition standardized processes and reporting to Quality and CDI owners to ensure continued revenue acceleration, net revenue improvement, and cost saving metric expectations are met.
Transition the process for proactive identification of additional quality performance opportunities.
Establish operational lead responsibilities to drive continuous quality stakeholder communication.

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Our Leaders

Lisa Bragg, RN, BSN, MBA, CSSGB – Clinical Optimization & Care Transformation Practice Leader

Lisa has over 20 years of healthcare experience and is an expert in care coordination, discharge planning, utilization review, post-acute care administration and operations, contract negotiation, project management, implementation of technology solutions across the full continuum of care for multi-unit healthcare systems. Her expertise focuses on designing and implementing care delivery models and positioning organizations to be high quality, low-cost providers.

Lily Karges – Care Quality Expert

Lily has extensive experience leading projects focused on care quality improvement, value-based care program optimization, and revenue cycle improvement with a focus on optimizing clinical throughput and access operations. She specializes in change management for health systems and physician groups. Her background is in healthcare technology implementation and near-site clinic operations for multi-chronic populations.